MES SYSTEM

Workflow Management - Clinical Pathology Laboratory

Case Studies
MES System
Clinical Pathology Case Study

Introduction

This case study examines a Cambridge-based contract clinical pathology laboratory that was facing challenges with their existing system for tracking and processing samples, managing pathology reports, despatching reports to clients and invoice processing. Their existing system was a mix of home-grown systems, manual processes, and duplicate data entry into Sage.

Initial Challenge

The clinical pathology laboratory needed a solution to automate their workflow processes and improve efficiency. The challenges with the existing system included manual processes, paper handling, and duplicate data entry. The laboratory was looking for a custom software solution that could streamline their processes, automate tracking and processing of samples, manage the production of pathology reports, automate the despatch of reports to clients and invoice processing.

Process

To address these challenges, we developed a custom software solution that streamlined the laboratory's workflow processes. The solution automated the tracking and processing of samples as they arrived, managed the production of pathology reports, and automatically emailed the client with the final report upon completion. The solution also automatically recorded the costs for the job and uploaded them to Sage for billing. Our team worked closely with the laboratory to understand their workflow processes and design a solution that met their specific needs. The solution was developed using modern software development methodologies and technologies, ensuring that it was reliable, scalable, and easy to maintain.

Impact and Result

The custom software solution developed by our team had a significant impact on the laboratory's operations. The automation of their workflow processes greatly reduced manual processes, paper handling, and duplicate data entry, which improved the throughput of the organisation.

The solution also improved the accuracy and efficiency of their pathology reports, resulting in better outcomes for their clients. By automating the despatch of reports to clients and invoice processing, the laboratory was able to improve their customer service and reduce the time and resources required to manage these processes.
Overall, the custom software solution developed by our team had a significant impact on the laboratory's operations, improving efficiency, accuracy, and customer service. Our solution provided a scalable, reliable, and easy-to-maintain platform for the laboratory to manage their workflow processes, ensuring that they can continue to provide high-quality clinical pathology services to their clients.